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How Our Online Consultation Can Help Stop Your Pain

We’re living in a day and age where time is our biggest enemy. Whether you’re forced to work from home, stuck taking care of the kids or can’t get out of your office, finding the time to get help when you need it is tough. We barely have enough time to do the basics let alone find the time to go see a chiro, doctor or physio when we’re experiencing pain.

The worst part is we just push the pain to the side in the hope that it will go away only for it to disappear and then come back for no real reason at all. If you’re suffering with pain and you just don’t have the time to come in to see someone, whether its something new or a problem that has been bothering you for a while our online consultations may be the thing to help.

The majority of research that has come out shows that the best long term outcomes for pain relief occur when we empower our patients to be in control of their pain through advice, exercise and rehabilitation. We have moved away from over reliance on hands-on therapy and machines which may only give temporary relief.

Our online consultations will take you through a full history and examination, just like you would if you came to our clinic so we can come up with an accurate diagnosis for your pain. This diagnosis will give us the ability to create a tailored exercise and rehabilitation program specific to your problem so that you have all the tools to not just get rid of your pain but keep it away all without leaving your house!

Benefits of an online Consultation

Stop Your Pain

Find out whats causing your pain and exactly what you can do to not just get rid of it but keep it away from the comfort of your home.

Control Your Pain In Your Time

Treat your problem as soon as you experience it not just when you have time to come in to get treatment. Whether you’re at home, work or the gym you’re in control.

Stop Commuting

Finding the time to travel to a clinic can become difficult. Find out your problem and start treating it without the hassle of travelling.

Understand Your Problem.

Learn whats going on through our professional advice but don’t just become reliant on us. The more you know about whats going on the more you can control it.

Get Back To What You Enjoy

Get back to the gym, playing with your kids or just sitting and standing comfortably without pain bothering you.

5 Simple Steps To Pain Relief With Your Online Consultation

When you book in for your online consultation you will be provided with availabilities from which you can select a day and time that is convenient for you. You will then be asked for payment for the consult.

After booking in, a confirmation will be sent to your chosen email outlining your next steps which include:

1. Filling in the initial consultation form which asks a series of questions about your pain.

2. Instructions on how to download and use the free app where the video call will take place and where your exercise and rehabilitation program will be sent to.

Step 1 – History

At the start of the consultation you will be asked a number of questions so we know exactly whats going on. We want to know about your pain in detail so we can begin coming up with an accurate diagnosis for your problem.

Step 2 – Examination

Based on your history we will instruct you to do various movement tests on different joints and muscles in your body so we can confirm the working diagnosis that we have from your history.

Step 3 – Diagnosis

Putting the information from your history and examination together we will come up with a final diagnosis for your pain. This will be clearly explained to you so you understand the mechanism of injury, what is being affected and how you can start resolving it.

Step 4 – Exercise and Rehabilitation Program

You will be emailed an exercise and rehabilitation program specific to your diagnosis. You will also have access to this through a free app which you can download so you can take your exercises with you wherever you go. The program will include exercises and stretches tailored to your problem so you can get the most effective short and long term improvements and results for your pain.

Step 5 – Follow Up

As you progress and improve, we will follow up at certain stages to advance your treatment program or alter it as need be. This way you move further away from pain and more towards prevention so you strengthen the muscles around the area to stop the problem from coming back.


About Spine and Posture Care

We’re a team of like-minded individuals who are here to empower you to make the best decisions in regards to your health to not just stop your pain but keep it away. We work from our Sydney CBD office 5 days a week seeing face to face patients as well as undertaking online consultations for people who are unable to come in.

With the unfortunate outbreak of the coronavirus our online consultations have made it even easier for people to still access professional healthcare from their own home without risking exposure due to public transport, face to face contact or general transmission.

The online consultations we conduct are exactly the same as if you came into the clinic. We have created a process where you understand exactly what is going on and how you can take control to stop your pain without having to get ‘hands on’ treatment.

About Me

I’m Dr Mark El-Hayek, CEO and head chiropractor of Spine and Posture Care. With over 10 years of clinical experience, I’ve been able to help thousands of patients with issues ranging from neck, shoulder and lower back pain to sciatica, slipped/bulging discs, headaches and poor posture.

My mission is to give you the best support and advice possible so that you understand exactly what is causing your pain and what you can do about it to get fast effective pain relief.

The online consultation will allow me to create a tailored exercise and rehabilitation program based on your diagnosis so you don’t just stop your pain in the short term but keep it away for good.

Unsure If We Can Help?

Pain is a sign that something is wrong but sometimes, it's hard to know what treatment is right for you. Chiropractor, physio, GP, massage - it's difficult to know which one is best for your situation. Book a free 15 min phone consultation with one of our Chiropractors to help identify your problem and see which treatment option is best for you. We want you to feel better, so if we can help, we'll let you know. If we can't, we'll be sure to point you in the right direction so you know exactly what you can do.  

book my free Free 15 Min Phone Consult


Free 15 Min Phone Consult


What to expect

  • Identify Your problem
  • Understand the impact
  • Work out if we can help
  • Professional Advice

Initial Consultation


What to expect

  • Online video consultation with health professional
  • Detailed History and examination
  • Specific Diagnosis
  • Tailored exercise and rehabilitation program
  • Professional Advice
  • Free app download to access rehab program
  • Online access to rehab program

Repeat Consultation


What to expect

  • Online video consult re-assessment
  • Detailed history and examination
  • Update on progression and symptoms
  • Modified exercise program
  • Progression of exercise program
  • 1 week free unlimited access to practitioner via in app messaging after repeat video consultation


After booking online and paying for your consultation you will be emailed a confirmation that outlines your next steps. You will be asked to fill out an initial consultation form to give you therapist the best idea of what’s going on before the consultation and instructions on how to prepare for the consult.

You will also be able to download the free app which will include your exercise and rehabilitation program after the video consult takes place.

The app we provide includes video demonstrations and instructions of each stretch and exercise you’ve been prescribed so you feel confident you are doing it correctly. We’re also available to chat via the in-app messaging system if you have any questions!

Based on your diagnosis, specific exercises and advice have been proven to be the most effective for pain relief. If for whatever reason the exercises aren’t working for you, you will be given a free modified treatment
program at no extra charge.

The in-app messaging system lets you privately message your practitioner at any time of the day or night with any questions or queries. If need be we can also catch up again via video call depending on the issue.

The online consultation follows the exact same process as a face to face consultation would. The only difference being we cant ‘touch’ where it hurts.

What most people don’t know is that in 90% of cases a diagnosis is made by the practitioner before they even touch you. The history section where we get detailed information about your pain is the most important part of the consult to get an accurate diagnosis.

Modern healthcare has progressively moved further away from ‘hands on’ treatment and machines and more towards empowering patients to be in complete control of their treatment. All evidence points to advice, exercise and rehabilitation being the most effective solution to give long term pain relief as long as a patient has an accurate diagnosis of their condition.

Most conditions will be as suitable for an online consultation as they would for a face to face consultation. If at any time your practitioner believes that it would be more useful for you to see a professional in clinic they will let you know as soon as possible and provide you a full refund for your online consultation.

Some health insurers are beginning to provide rebates for online consultations in some instances but many are still not giving cover.

Speak to your health insurer in order to see if you can get any cover. If this is the case, we can provide you with a receipt which you can use to get some rebate.

We use a payment system called stripe that you can use to pay for your online consultation. A link will be sent in your confirmation email after you book an appointment where you can pay using your debit, credit or AMEX card.

Comfortable clothing such as gym wear is recommended so you can easily move around when asked to do certain movement tests during the examination portion of the online consultation.

The video consultation can be done on your computer, laptop, tablet or mobile phone. Basically anything with an internet connection. We recommend you use a laptop so that your camera is fixed to make it easier for you to do the examination portion of the consult.

Are You Ready To Start Feeling Better?

If you feel like our Chiropractic clinic is the right fit for you, book online or call us so we can help identify your problem and teach you how to keep it away. BOOK MY ONLINE CONSULT

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