book my free Free 15 Min Phone Consult After booking online and paying for your consultation you will be emailed a confirmation that outlines your next steps. You will be asked to fill out an initial consultation form to give you therapist the best idea of what’s going on before the consultation and instructions on how to prepare for the consult.
You will also be able to download the free app which will include your exercise and rehabilitation program after the video consult takes place.
The app we provide includes video demonstrations and instructions of each stretch and exercise you’ve been prescribed so you feel confident you are doing it correctly. We’re also available to chat via the in-app messaging system if you have any questions!
Based on your diagnosis, specific exercises and advice have been proven to be the most effective for pain relief. If for whatever reason the exercises aren’t working for you, you will be given a free modified treatment
program at no extra charge.
The in-app messaging system lets you privately message your practitioner at any time of the day or night with any questions or queries. If need be we can also catch up again via video call depending on the issue.
The online consultation follows the exact same process as a face to face consultation would. The only difference being we cant ‘touch’ where it hurts.
What most people don’t know is that in 90% of cases a diagnosis is made by the practitioner before they even touch you. The history section where we get detailed information about your pain is the most important part of the consult to get an accurate diagnosis.
Modern healthcare has progressively moved further away from ‘hands on’ treatment and machines and more towards empowering patients to be in complete control of their treatment. All evidence points to advice, exercise and rehabilitation being the most effective solution to give long term pain relief as long as a patient has an accurate diagnosis of their condition.
Most conditions will be as suitable for an online consultation as they would for a face to face consultation. If at any time your practitioner believes that it would be more useful for you to see a professional in clinic they will let you know as soon as possible and provide you a full refund for your online consultation.
Some health insurers are beginning to provide rebates for online consultations in some instances but many are still not giving cover.
Speak to your health insurer in order to see if you can get any cover. If this is the case, we can provide you with a receipt which you can use to get some rebate.
We use a payment system called stripe that you can use to pay for your online consultation. A link will be sent in your confirmation email after you book an appointment where you can pay using your debit, credit or AMEX card.
Comfortable clothing such as gym wear is recommended so you can easily move around when asked to do certain movement tests during the examination portion of the online consultation.
The video consultation can be done on your computer, laptop, tablet or mobile phone. Basically anything with an internet connection. We recommend you use a laptop so that your camera is fixed to make it easier for you to do the examination portion of the consult.